SHOP POLICIES
C & J Small Engine, LLC, doing business as Garland Saw & Lawnmower
Effective October 10, 2026. Online checkout is not enabled. The contact form accepts inquiries.
This website does not currently accept orders or collect payments. Contact the shop about purchasing options. Shipping rates, eligibility and fulfillment terms will be provided before Garland online checkout is enabled. A purchase through an outside manufacturer's website is governed by that provider's terms.
For a purchase made directly with Garland Saw & Lawnmower, contact the shop before sending an item back so we can review the purchase and provide the applicable return instructions. This website is not yet accepting online orders. Its online return terms will be provided before checkout is enabled. For purchases made through a manufacturer's or another seller's website, contact that seller. Nothing here limits rights provided by applicable law.
This website is operated by C & J Small Engine, LLC, doing business as Garland Saw & Lawnmower. In these policies, we, us and our refer to that business.
When you call, email or do business with us, we may receive your name, contact details, message, equipment information and purchase or service records. We use this information to answer you, identify products, perform work and support your transaction. The contact page provides a message form and phone and email links. Formspree processes and stores the submitted name, email address, topic and message, and notifies the shop so we can respond to your inquiry. Submitting the form does not grant permission for service texts. Contacting the shop does not automatically enroll you in promotional emails or texts. Please do not send passwords, Social Security numbers or full payment-card details by ordinary email or text.
We do not sell, rent or trade customer personal information or distribute customer contact lists for unrelated marketing. Providing information to us does not give us unrestricted permission to use or distribute it. Limited information is processed by services needed for the website and your business with the shop, as described below, and may be disclosed when required by law.
We keep business records in a C-Systems Inc. dealer management system hosted on the shop's private network and retain paper invoice copies. We use Google Workspace/Gmail for business correspondence and requested receipts or statements. We keep shop backups and use C-Systems for an off-site backup, so not all record copies remain at the shop. The shop does not store full payment-card numbers or card security codes; receipts record only the last four card digits. This describes our records, not the information a payment processor handles.
Paper invoice copies are normally kept through five full calendar years after the invoice year, subject to any requirement to keep them longer. For example, 2005 invoices would be removed January 1, 2011. Our dealer management system currently retains customer records indefinitely. Emailed receipts and statements in Gmail currently have no scheduled deletion period. These are different practices; the paper schedule does not mean electronic records are deleted after five years. Records may also be needed for a transaction, warranty matter, dispute or legal obligation.
Cloudflare hosts and delivers this website and may process technical information such as IP addresses and request or traffic data. Your browser also connects to outside providers when loading product images or the Google map. The map loads as you approach the shop-information section; it does not require a separate map-opening click. These connections may provide technical information, including an IP address and browser or request details, to those providers. Their privacy notices describe their handling of that information. We do not promise that these services collect no data or delete all records on a particular schedule.
Garland Saw & Lawnmower handles equipment and warranty registration for STIHL and Toro purchases. STIHL registration is completed with the customer through its dealer service website. We submit the information required by the manufacturer's registration process. The manufacturer may send registration confirmations, warranty information, purchase follow-up or other product communications. Its promotional messages and communication choices are governed by its registration process and privacy notice. Those choices are separate from Garland's communications and service-text permission. Ask to review the registration information, communication choices and manufacturer's privacy notice when purchasing equipment. Registration alone does not authorize Garland to use your information for unrelated marketing.
Toro registration includes customer name, address and email, equipment model and serial number, purchase date and commercial-use information. A phone number may be provided, and business information is requested where applicable. Toro offers a separate opt-in for contact about future products or services; you choose whether to select it. That manufacturer marketing choice is separate from equipment registration and from permission for Garland's own emails or service texts.
We use your contact details to respond to you and provide updates about your business with the shop. RingCentral provides our text messaging service. Service texts require your permission and do not enroll you in promotional texts. We do not sell, rent or trade mobile numbers or SMS permission, or share them with third parties or affiliates for their own marketing. You can contact the shop about your communication preferences. Stopping marketing messages does not stop necessary communications about an existing transaction; if you stop service texts, arrange phone or email updates instead.
Some website controls may retain selected item numbers and quantities in your browser to restore a basket. This does not place an order or complete a payment. You can clear stored browser data using your browser's settings. Manufacturer shopping, financing and social links lead to outside websites. Review the outside provider's privacy notice and terms before providing information or making a purchase.
For privacy questions, contact preferences or a correction to your information, email info@garlandsaw.com, call (972) 272-5055 or write to C & J Small Engine, LLC DBA Garland Saw & Lawnmower, 133 Main Street, Garland, TX 75040. We may need to verify your identity before discussing customer records. Some records may need to be retained for an existing transaction or legal obligation. Nothing here limits rights provided by applicable law. We will update this policy when our practices change; changing the policy does not itself provide permission for new marketing uses.
We aim to provide accurate descriptions, identifiers and prices, but specifications and availability can change and errors can occur. A listing does not guarantee shop stock. Contact us about current availability or information that appears inconsistent. This website does not currently accept real orders or payments; contact the shop or use an identified manufacturer shopping link for purchasing options.
Search results and suggestions help narrow your choices; they do not guarantee that every shown item fits your particular machine. Confirm the exact model, version, installed components and required setup. For chain and guide bars, verify pitch, gauge, drive-link count and mount. Follow manufacturer instructions and restrictions, including required guards, handles, harnesses and installation hardware.
Manufacturer warranties are separate from these website terms. Coverage depends on the product, the manufacturer's policy and the circumstances of use. Contact the shop about the applicable purchase, service or warranty terms. These website terms do not replace those terms or remove rights provided by law.
Original website content and design belong to the business or their respective rights holders. Manufacturer names, trademarks, photographs and supplied materials remain their owners' property. Do not misuse protected content, misrepresent its source, attempt unauthorized access or interfere with website operation. This does not prevent legitimate accessibility tools or ordinary use.
Our Privacy Policy describes how information is used for your business with the shop. General website terms do not authorize promotional texts or unrestricted information use. Outside shopping, financing and other services are operated by their own providers; review their terms and privacy notices. A link does not make Garland the operator of that service. For website questions, email info@garlandsaw.com or call (972) 272-5055. Nothing in these terms limits rights provided by applicable law.
C & J Small Engine, LLC DBA Garland Saw & Lawnmower operates the shop's text messaging service through RingCentral. If you text us first, we may reply about your inquiry. Starting a conversation does not enroll you in promotional texts or give blanket permission for future notifications. With your permission, we may send later updates about repair completion or arrival of ordered parts. Providing a phone number or accepting general website terms alone is not permission for those updates. You can give permission by text, verbally at the shop or by phone, and can choose phone or email instead. This website currently has no SMS signup form.
Message frequency varies with your inquiry, repair or order. Message and data rates may apply. Reply STOP to stop text messages. Reply HELP for assistance, or call (972) 272-5055. If you stop texts, arrange another contact method for updates about an open repair or order. Service-text permission does not require you to buy anything.
We do not sell, rent or trade your mobile number or SMS permission, or share them with third parties or affiliates for their own marketing or promotional purposes. RingCentral processes information needed to deliver the shop's messages. Our Privacy Policy describes business records and necessary service processing.
We want everyone to be able to find information and do business with the shop. If a website feature is difficult to use, email info@garlandsaw.com or call (972) 272-5055. Tell us the page or feature, what you were trying to do and how you prefer us to respond. Browser or assistive-technology details can help, but do not send sensitive information. Contact the shop if you need another way to obtain product or service information.
We are working to improve keyboard use, screen-reader access and enlarged-text usability. Our review target is WCAG 2.2 Level AA; this is an improvement goal, not a certification that every page meets the standard. Manufacturer documents and outside services may work differently. Tell us about difficulties so we can help identify another way to obtain information and address website barriers.
Contact form provider: Formspree privacy notice.